This year, Dong'e County has focused on making grassroots governance more intelligent and digital, starting by strengthening and improving grid management and building an AI digital grid analysis platform. tsan.ai's in-house AI Digital Grid Worker combines AI grid workers with grid-based management to understand public sentiment immediately, capture residents' requests, categorize and analyze them and respond precisely, creating a comprehensive, multi-dimensional AI digital grid matrix that has helped Dong'e govern its grids in the cloud. Since the platform went into use, it has published more than 2,000 public service items, intelligently analyzed more than 1,500 neutral messages and generated more than 500 work orders, solving residents' most pressing problems faster and more efficiently.
An intelligent platform and a grid matrix
tsan.ai's AI Digital Grid Worker is an intelligent analysis and management platform for community groups. By building an organizational structure, integrating data resources and providing round-the-clock service, AI platform administrators give grid managers continuous request analysis, information processing and message delivery. Combined with public services across many fields, requests are handled and answered in one place, creating a grid matrix workflow with categorized measures, coordinated action and precise feedback.
Reengineered processes, a closed loop
tsan.ai's AI Digital Grid Worker digitizes traditional grid work. Through intelligent digital analysis, precise dispatch of work orders and closed-loop handling of matters, it helps grid managers work more efficiently and brings the relevant departments into closer coordination, forming a closed loop of collection, assessment and handling that works online and offline, with residents and grids moving together.
Greater impact, warmer service
tsan.ai has always put service to users first, actively using technology to support digital governance in Dong'e. By building an AI digital grid matrix, it makes grid services fast and efficient, proactive and precise, and convenient.
Online 24 hours a day, the AI Digital Grid Worker gives residents one-to-one AI service while saving grid workers a great deal of patrol time, moving grid patrols from footwork to fingertips. This makes grid-based service and governance work in practice and has greatly raised residents' satisfaction with it.
An intelligent platform for data-driven decisions
By combining and training large models with regional private models and introducing AI agents, tsan.ai has also helped Qiaokou District in Wuhan build an AI digital grid analysis platform. Working closely with Qiaokou's Administrative Approval Bureau, it built the Lianxinqiao AI digital government service platform, using large models and regional private models to create an always-on government service system for online appointments, applications, inquiries and processing, so residents can complete government services without leaving home — a bridge connecting the government and the people.
