Background
Dong'e County faced scattered community data, slow information flow, heavy workloads for grid workers and slow responses to residents' requests. Traditional governance could not deliver precise services or early warning of disputes, so the county needed an intelligent, efficient, collaborative digital platform to break down information barriers and make community governance faster and more precise.
Key Requirements
- Bring together scattered data from many departments and break down information silos
- Respond quickly to residents' requests and see each one through to resolution
- Build intelligent early warning to spot disputes before they escalate
- Streamline grid workers' tasks to lighten their load and raise efficiency
Solution
Built on tsanCenter, the smart grid-worker service platform brings data together and automates workflows.
Core Capabilities
Information Gathering
AI identifies needs raised in WeChat groups and analyzes sentiment
Work Order System
Work orders generated intelligently and handled across departments
Community Group Management
Virtual administrators manage groups and send messages in one click
Public Opinion Monitoring
Keywords pinpoint sensitive information, with real-time alerts
Use Cases
The platform is used in many areas of community work — information gathering, task handling, group management and risk prevention. Its intelligent tools support grid workers throughout, shifting governance from reacting to problems to finding them early, and markedly improving efficiency and residents' satisfaction.
AI Group Monitoring
The system monitors WeChat group chats and identifies and summarizes the everyday needs residents raise
Closed-Loop Work Orders
The platform anticipates disputes and generates work orders; grid workers accept and resolve them quickly
Virtual Administrators
AI digital humans help manage groups, sending targeted messages and keeping order
Round-the-Clock Monitoring
Monitors sensitive group chats and keywords, and sends an alert as soon as a potential risk appears
Intelligent Q&A
Digital grid workers pick up on keywords and answer residents' questions in the group straight away
Impact
The platform has made community governance automated and intelligent, greatly speeding up information handling and problem solving, deploying people better, making services more precise and giving residents a stronger sense of being served — helping keep the area harmonious and stable.