2025 was the year AI moved from exploration to deep integration — and the year tsan.ai achieved systematic breakthroughs and large-scale deployment in its AI practice. Guided by the core idea of "intelligence creating intelligence" and building on years of business resources and data, we forged a path of AI transformation from building platforms to empowering scenarios, and from new tools to a reshaped ecosystem. Here we look back on the key milestones and results of the year.
Advancing the TSAN intelligent evolution platform
Defining four dimensions of intelligence to renew the business
We turned the vision of "intelligence creating intelligence" into a system, proposing and building the TSAN AI intelligent evolution platform. Its core evolutionary loop is T-Think, S-Sense, A-Act and N-Novelty. It aims not only to transform traditional digital scenarios but to give rise to entirely new business models and value.
- T-Think: gives the system a "brain" for analysis and decisions. Using hybrid models, the platform understands complex business logic, weighs multiple goals and works through strategies, moving from passive response to active planning.
- S-Sense: builds sensitive "nerve endings". It parses and understands multimodal information — text, speech, images and data streams — in real time and in context, capturing subtle changes in the environment and in users precisely.
- A-Act: drives efficient "hands and feet". Based on what it has thought and sensed, it connects and automatically executes business processes, human–machine interaction and service delivery, closing the loop on intelligent decisions.
- N-Novelty: achieves an "evolutionary leap" in value — the ultimate goal of the TSAN loop. By continually absorbing interaction feedback and business results, the platform drives creative self-renewal of its models and logic, producing better solutions and new service scenarios and achieving non-linear growth in capability.
A controllable system for iterating process quality
In 2025, the early version of TSAN, formed in September, became a key engine for how we serve customers and create transformative value. More than half of the intelligent solutions built on the platform have already been delivered, and its capacity for continual renewal has been highly praised by customers.
As an AI foundation platform, TSAN achieved several key breakthroughs in business applications:
1. A new generation of intelligent customer service
Our intelligent customer service system uses sensing to understand users' emotions and underlying needs, thinking to handle complex inquiries and action to complete a service or pass it on, working through an intelligent ticketing system and renewing itself with every interaction by improving its knowledge, processes and experience. With this complete capacity for intelligent iteration, tsan.ai has become a core supplier to China Mobile Online, a leader in customer service software, and has delivered major customer deployments such as China Post's intelligent customer service project, together defining the benchmark for the next generation of customer service.
2. An enterprise-grade system for producing AI agents, widely used to build digital employees
Agent applications built for many vertical industries not only automate tasks but also make people more productive and create effective collaboration between people and AI. Our business focuses on mature channels such as telecom operators, the digital technology arms of central and state-owned enterprises and the HR industry, building demonstrations quickly, with scale expected in 2026;
3. The tsan.ai intelligent development platform: reshaping software development "back end first"
To tackle the development bottlenecks and difficulty of putting AI to work that are common in digital transformation, tsan.ai, drawing on its own low-code platform and vast business data, has focused its AI practice on hybrid models applied to AI development. We officially launched the tsan.ai intelligent development platform and have begun a limited internal test of the SaaS version.
Unlike other low-code and AI development tools on the market (such as Baidu Miaoda), the tsan.ai intelligent development platform takes an innovative "back end to front end" path. We believe a solid data management and business logic layer is the foundation of intelligent applications, so the platform prioritizes:
- Intelligent data management and modeling: AI understands relationships in business data and recommends and optimizes data models automatically. It builds a complete data management back office quickly and automatically, builds MCP capabilities around data and business models automatically, and adds intelligence to data-driven business operations;
- Business logic orchestration driven by hybrid models: combining rule engines with machine learning models, and using memory enhancement, task decomposition and more, it turns complex business scenarios into stable, executable processes that can be visualized and managed.
- One-stop multi-channel publishing and management: build once on the management platform and publish easily to web, mobile, mini-programs and other front ends, with unified management and operations.
- On-premises deployment: full support for local deployment, meeting the core needs of medium and large enterprises for secure, compliant AI development capabilities and application factories on their own digital platforms.
This distinctive path has already proved effective. More than 1,500 enterprise-grade application modules have been built and accumulated on the tsan.ai platform, many of them already running stably in production, demonstrating the platform's great value in raising development efficiency and lowering technical barriers.
Our results in 2025 are an important milestone in tsan.ai's strategy. We believe true intelligence lies in continual creative renewal. tsan.ai will keep bringing the TSAN framework to every industry, moving the platform from empowerment to symbiosis and working with partners to explore and create intelligent scenarios that have yet to be defined. Our mission is becoming clear: to give every organization an intelligent system that can keep thinking, sensing, acting and renewing itself, and to enter together a new era in which business value keeps reinventing itself.